Support & Contact

hello@theecomatlas.com

Support is handled by email so we can verify the purchase and keep a clear record of the issue.

• the email address used for purchase or activation;
• a short description of what happened and what you expected;
• the page address and any error message, if relevant; and
• the Stripe receipt or Checkout Session reference, if the issue concerns a purchase.

The purchase or activation email is how we identify a purchase. Do not send a full card number, security code, password, or magic sign-in link.

We typically reply within 7 business days. Security issues, active access failures, duplicate charges, and suspected unauthorized charges are prioritized, but this is a response expectation rather than a guaranteed service level.

The Ecom Atlas is operated by Ecom Iman LLC (the “Company”).